Terms and Conditions
General Terms and Conditions
1. Scope
The following terms and conditions apply to all orders placed via our online shop. Our
online shop is intended exclusively for consumers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.
An entrepreneur is a natural or legal person or a partnership with legal capacity that, when concluding a legal transaction, acts in the exercise of its commercial or independent professional activity.
or a partnership with legal capacity that concludes a legal transaction
in the exercise of its commercial or independent professional
activity.
2. Contractual partner, conclusion of contract,
correction options
The purchase contract is concluded with X.plecks UG.
By placing the products in the online shop, we make a binding offer
to conclude a contract for these items. You can initially place our products
place them in the shopping cart without obligation and correct your entries at any time before submitting your
binding order by using the correction aids provided and explained in the order process. The contract is concluded
when you accept the offer for the goods contained in the shopping cart by clicking on the order button.
Immediately after submitting the order, you will receive a confirmation of the order by email.
you will receive a confirmation email.
3. Contract language, contract text storage
The language(s) available for the conclusion of the contract: German, English
We will store the contract text and send you the order details and our terms and conditions in
text form. You can view the contract text in our customer login.
4. Delivery
In addition to the product prices, shipping costs may also apply.
You can find more detailed information on any shipping costs in the
offers. We only deliver by mail order. Unfortunately, it is not possible to pick up the goods yourself.
5. Payment
The following payment methods are generally available in our shop:
Credit card
You enter your credit card details during the ordering process. Your card will be charged immediately
after the order is placed.
PayPal, PayPal Express
In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et
Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”),
you must be registered with PayPal, authenticate yourself with your login details, and
confirm the payment instruction. The payment transaction will be carried out by PayPal
immediately after the order is placed. You will receive further information
during the ordering process.
PayPal may offer registered PayPal customers selected at its own discretion
additional payment methods in their customer account. However, we have no influence on the terms of these
methods; any additional payment methods offered individually
are between you and PayPal. You can find more info
in your PayPal account.
Google Pay
To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon
House, Barrow Street, Dublin 4, Ireland (“Google”), you must be registered with Google, have activated the Google Pay function, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction will be carried out immediately after the order is placed. You will receive further information during the ordering process. Google may offer registered PayPal customers who are selected according to its own criteria additional payment methods in their customer account. However, we have no influence on the offering of these methods; any additional payment methods offered individually are between you and PayPal. You can find more info on this in your PayPal account.
Google, have activated the Google Pay function, authenticate yourself with your
access data, and confirm the payment instruction. The
payment transaction will be carried out immediately after the order is placed.
Further information will be provided during the ordering process.
Apple Pay
In order to pay the invoice amount via the payment service provider Apple Inc., One Apple Park
Way, Cupertino, CA 95014, USA (“Apple”), you must use the
Safari browser, be registered with Apple, have activated the Apple Pay function,
authenticate yourself with your access data, and confirm the payment instruction.
The payment transaction will be carried out immediately after the order is placed.
Further information will be provided during the ordering process.
Amazon Pay
In order to pay the invoice amount via the payment service provider Amazon Payments Europe S.C.A. 38 avenue J.F. Kennedy, L-1855 Luxembourg (“Amazon”),
you must be registered with Amazon, authenticate yourself with your access data, and
confirm the payment instruction. The payment transaction will be carried out within one
banking day after the order is placed. A banking day
is any working day except Saturdays, federal public holidays
and December 24 and 31 of each year. Further information
will be provided during the ordering process.
6. Retention of title
The goods remain our property until full payment has been received.
7. Transport damage
If goods are delivered with obvious transport damage, please report such defects to the delivery company as soon as possible and contact us immediately.
Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you help us to assert our own claims against the carrier or transport insurance company.
8. Warranty and guarantees
claims against the carrier or the transport insurance company.
8. Warranty and guarantees
8.1 Liability for defects
The statutory liability for defects applies.
8.2 Guarantees and customer service
Information on any additional guarantees that may apply and their exact
terms and conditions can be found with the product and on special information pages
in the online shop.
9. Liability
We are always liable without limitation for claims based on damage caused by us, our legal representatives
or vicarious agents in the event of injury to life, limb or health,
in the event of intentional or grossly negligent breach of duty, in the event of warranty promises, if agreed, or
insofar as the scope of application of the Product Liability Act is opened.
In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the regular fulfillment of which the contractual partner regularly relies (cardinal obligations), through slight negligence, we shall be liable for damage that was foreseeable and typical for the contract.
In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper
execution of the contract and on the observance of which the
contractual partner may regularly rely (cardinal obligations), through slight
negligence on our part, on the part of our legal representatives or vicarious agents,
liability shall be limited to the damage foreseeable at the time of conclusion of the contract,
and which must typically be expected to occur.
Otherwise, claims for damages are excluded.
10. Dispute resolution
The European Commission provides a platform for online dispute resolution (ODR)
which can be found here. We are willing to participate in an out-of-court
conciliation procedure before a consumer arbitration board.
The competent body is the Out-of-Court Dispute Resolution Body for Consumers and
Entrepreneurs e. V., Hohe Straße 11, D-04107 Leipzig, www.streitbeilegungsstelle.org.